Support

Get help from the DimDash community

The GitHub community repo is the primary support channel for setup help, troubleshooting, feature ideas, integration requests, and reproducible bugs.

Where to ask

GitHub Discussions

Use discussions for setup help, troubleshooting questions, feature ideas, and integration requests.

GitHub Issues

Use issues for reproducible bugs, app crashes, and incorrect behavior. Include device model, iOS version, dashboard type, and steps to reproduce.

Open DimDash Community

What to include for recent features

A few details make support threads easier to reproduce and resolve, especially for Dashboard Cycling and Proximity Detection.

Dashboard Cycling

  • Whether DimDash Pro is active
  • How many dashboards are configured
  • Which dashboards are included in the cycle
  • The configured sequence and duration for each dashboard
  • Whether Dim While Cycling is enabled
  • Whether the issue happens at startup, after opening Settings, or after several rotations

Proximity Detection

  • Whether DimDash Pro is active
  • Whether Proximity Detection is enabled
  • Camera permission status in iOS Settings
  • What the DimDash status UI shows
  • Whether frames are arriving
  • Whether presence is detected